Company Customer Services                                                                            



The following personal information will be collected, used and furnished for use of Ilhwa Co., Ltd. website customer services. Please carefully read the following and decide whether or not you consent.
Details of personal information items collected and used
A. Items collected : Name, telephone number, e-mail
B. Purpose of collection : Verification of user identity when answering inquiries
C. Period of retention and use of personal information : 1 year

I consent to collection and use of personal information
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 Customer complaint handling procedure


Defective products are refunded or replaced in accordance with the Consumer Dispute Resolution Criteria (announced by the Fair Trade Commission). Provided, the company is not liable for compensation for problems arising due to negligence on the part of the consumer


Submitting complaints
 by telephone


Toll-free number : 080-311-2222
Hours of operation : 09:00 – 17:30 on weekdays
Closed on : Saturdays/Sundays, public holidays, company foundation day (Dec. 16 of each year), group summer vacation period, temporary holidays
Calls will be recorded, and telephone number and address information will be verified to facilitate processing. Information will not be used for purposes other than providing services.
 Please use the website to submit complaints outside operating hours.


Submitting complaints 
by e-mail

21 Sangil-ro 6-gil, Gangdong-gu, Seoul (Sangil-dong)
 Food Customer Services Bureau, Lv. 5, Ilhwa Co., Ltd.

Submitting complaints
 through the website

Personal information will collected through the website not be used for purposes other than providing services.
Trade Name: Ilhwa Co., Ltd.│Representative: JEONG, Chang-Ju │Tel.+8231-550-0100
Address: 96 Beolmal-ro, Guri, Gyeonggi-do (288 Topyeong-dong) Postal Code: 11960
Seoul Branch : 32 Sangil-ro 6-gil, Gangdong-gu, 05288 Seoul | Business Reg. No.:132-81-01004
Customer Service Center : +8280-311-2222 (Food products, ginseng) / +8280-388-3333 (pharmaceuticals)

Terms of Service     Personal Information Handling Policy


Trade Name: Ilhwa Co., Ltd. 

 Representative: JEONG, Chang-Ju 

Tel. +8231-550-0100

Business Reg. No. : 132-81-01004 

Address: 96 Beolmal-ro, Guri, Gyeonggi-do (288 Topyeong-dong) Postal Code: 11960

Seoul Branch : 32 Sangil-ro 6-gil, Gangdong-gu, 05288 Seoul ㅣ Customer Service Center : +8280-311-2222 (Food products, ginseng) / +8280-388-3333(pharmaceuticals)

Terms of Service   Personal Information Handling Policy